If it connects on one device but not the other, you know that your internet connection is working, and it's the disconnected device experiencing the problem. However, if your Wi-Fi is not working on any device, it's likely the router, modem, or your ISP causing problems. It could also be a faulty Ethernet cable, which connects your modem to your router.
Try resetting your router and modem. If your router and modem are separate, restart both:. This resolves many basic problems, and it only takes a few minutes. If that doesn't work, you need to make sure the router and modem are working.
First, check the lights on the front of the modem and router to determine whether the equipment is receiving a signal. One or both have a light labeled "Internet," and that light should be its normal color and steady or blinking, depending on the model. If the light seems to follow a pattern, consult your router's documentation to determine if a particular light pattern means something specific.
If your issue is connecting to Wi-Fi, ensure your router has access to the internet by directly connecting your computer using a LAN cable. If you suspect your modem isn't working, connect your computer to it using the cable that usually runs to the router.
In both cases, your computer should be able to access the internet this way. If the modem isn't connected to the internet, the next step is to contact your ISP. If the modem is connected, but the router isn't, it may be time to update your router's firmware or change settings. These processes vary, and you should consult your router's included documentation for the correct information. There are a few ways to check whether your internet service provider or ISP is experiencing an outage, which could be the case if your router and modem aren't accessing the internet.
If you can connect to the internet by another means, such as using cellular data on your phone, check for notifications on your ISP's website. It's also a good idea to call and report the outage in case the company isn't already aware of it.
Your ISP's phone support team might help you troubleshoot your problem regardless of whether an outage caused it. Talking to your ISP could help address the problem. It's a complex issue to diagnose when a device won't connect to a functioning router. The tools you use to connect to the internet are really layers on a tall stack of devices, drivers, and applications that must interact to deliver a seamless experience.
To repeat: the easiest first step is to try restarting your device. If you're connected to a public network, try opening a browser to ensure the network isn't asking you to sign in before gaining access. Many devices have a native network troubleshooting application that is worth trying if the issue still isn't fixed. If that didn't work, try disabling and re-enabling the adapter you use to connect to the internet. For wireless internet, that is a Wi-Fi or Sometimes it tells me that the D-Link adapter is experiencing problems.
Check if the protocol bindings are correct but nothing helps. I can't install Safety scanner because I have no internet connection on the desktop but can I get the setup and put it on a USB and move it to the desktop?
Please let me know if you can still help me with this problem even though its windows Vista. PS the make and model of the computer is HP mc. I would suggest you to update network or LAN driver and chipset drivers from these links and check the issue. For me i having wifi modem which is distributed from our hostel. I hope its virus problem.
In my wifi only 3 device. Its hard to find out which device having virus. How can i solve this issue.. Hi Jeslin,. In order for us to further investigate this issue, provide us the following information:. What devices are losing connection from your Wi-Fi modem? Do you encounter any error messages?
Please tell us more about it. You can follow Nithyananda J's troubleshooting steps from the link below to resolve your network access concern :. Network connection issue. Feel free to contact us if you need further help.
Good evening, I've been having a problem for the passed two days and was hoping that someone else has experienced this and solved it. The network centre simply says "Connected with limited access" - I am sure the password is right My desktop has a wireless network adapter D-Link DWA Wireless N USB The computer can see all the available networks but does not connect to any, not even my mobile hotspot. This thread is locked.
You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Hello Ceronef, Thank you for posting your question on Microsoft community. I would like to know some information about the issue so that we could help you better. What is the make and model of your computer? I appreciate you for providing details about your issue and your efforts towards resolving it.
I would suggest you to try following methods and check if it helps. If you have recurring problems with your internet connection, you might want to consider getting a different internet package or provider.
This might sound a bit too obvious, but the first thing you should do is restart your device. Run a quick search on Twitter or Google to see if anyone else in your area is reporting internet outages or connectivity issues from your provider.
You can also find information about internet shutdowns on the website Down Detector , or you can call up your internet service provider ISP to investigate. If the internet is indeed down in your area but you still need internet, you can use your cell phone as a mobile hotspot to access Wi-Fi.
You can also go outside in search of a public hotspot to connect to. Take a look at our Wi-Fi hotspot guide for more details. Does it load up properly? That means the original website you went to could be down for all visitors. You can confirm this by typing in the URL at downforeveryoneorjustme. If no websites load properly, then the connection problem is most likely on your end or happening with your provider. Hotels, airports, and cafes often provide free internet—usually all you have to do is open your browser and sign onto the public Wi-Fi network through a login screen.
But what if that login page refuses to load? Your internet could be down simply because you forgot to pay your bill—that may sound a little too obvious, but it happens! To get your internet back up, call your provider or go online to make your monthly payment. Fiber internet is by far the fastest and most reliable internet you can get. So if you can get a fiber internet package for your home, we highly recommend you go for it, since it will vastly reduce the chance of annoying Wi-Fi slowdowns and service outages that are more common on other internet connection types.
You can get speeds of anywhere from to 1, Mbps on a fiber connection, giving you ample bandwidth to cover a range of activities and tasks while also supporting many other users on your Wi-Fi. But if you frequently have problems with your connection, it could be worth looking into some kind of upgrade or switching providers. It could also be a faulty Ethernet cable, which connects your modem to your router.
Unplug the modem and router and leave them unplugged for a minute or so. The modem and router are like the heart and lungs of your home internet network, and simply unplugging them gives the equipment a chance to clean memory banks and restart tasks.
The light for an internet connection is usually labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the light usually white or green is solid or flashing. If you have a spare Ethernet cable, swap it out with the one currently plugged into your modem and router and see if it makes a difference. Need a recommendation on a good replacement cable?
This Cat-6 Ethernet cable is fast, sturdy, and affordable. See full disclaimer. There are currently five standards. Here they are in order from oldest to newest:. In that case, you may want to invest in a new router. Or your computer may need a more up-to-date wireless adapter, a device that lets you connect to a Wi-Fi network. Hold down on Option while clicking on the Apple menu in the top left of the screen, then select System Information.
This will tell you what wireless standard your computer is outfitted for. Right-click on the Start menu button and then click the command for Device Manager. The best solution in that case is to call your provider and ask what the problem is.
Enter your zip code to see what other internet options are in your area. It may be worth switching internet providers if you experience frequent technical glitches:. This is a pretty big step to take because it will restore the router to the way it was when you first pulled it out of the box, wiping the slate clean.
Resetting the router will erase your password and issue a default one which you will then want to change for security reasons. Getting everything back up and running again will take a chunk of time out of your day, so this is worth trying only if you have no other options. Hold it down for a few moments and plug the router back in.
After that, you can set up the router again just like new. Even if your internet is working fine, there are always ways to make your Wi-Fi connection even better. Take a look at our tips on how to improve your Wi-Fi bandwidth. Most Mac computers have a built-in diagnostic program that will scan your computer for issues, including problems with Wi-Fi.
To run Apple Diagnostics, disconnect any Ethernet cables and external DVD or hard-drives, hit restart, and hold down the D key as the computer reboots. Pick a language and then the diagnostic will launch automatically.
You can launch the Apple Hardware Test in slightly the same way. Then watch as the cache gets flushed away.
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