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App development company, Infinum nails this simple approach. The page is clean, the available actions to take are very clearly displayed, and the limited amount of content on the page is easy to read. All the pieces are here, but the user experience after clicking the email address is lackluster. Sometimes keeping the design straight-forward and highlighting what the user is obviously looking for in the clearest manner can be very effective. Zeroqode Development , a mobile app developer, takes their contact us page one step further by turning it into a source of lead generation.
As clever as this is, the page still, unfortunately, lacks some visual direction cues to help get a user to scroll down to see it. Experiment with using your contact us page to further qualify leads. Dollar Shave Club DSC really wants to help the visitor and they prove that when you are quite literally greeted by a friendly drop-down menu asking how they can help you on this unique contact us page.
Rather than directly connect you with someone, DSC makes an effort to help you find the answer on your own first, saving you both time and energy. DSC offers the more traditional contact us page eventually, but they could put this information somewhere on the contact us landing page. Buzzworthy is a loud brand, which is super evident on their site and their contact us page is no exception. Big text and a killer value proposition lead right into an eye-catching CTA.
The overall page design could be enhanced if they reevaluated the responsive breaks and the user suffers from too much white space between elements, especially when there is no visual prompt calling them to scroll further. A usually plain contact page can always be elevated by great conversational copywriting. Once the user self-selects, the link takes you to an easy-to-fill-out form or a topic help center they browse at their own pace.
This is a great example of a page that nailed simplicity and style, all in one. The user is met with a simple statement about what to do on the page, and what the follow-up response will be. The user can then identify who they are likely so their information can be directed to the most appropriate place , and fill out a short form. Everything has been styled. Everything is on-brand. If you are looking to reach out about something else they have given the user a few different other options.
Bottomline: If you have different solutions for different types of users that requires different form information, create a user experience that is clear for the user to identify who they are. Upon arrival, visitors are asked if they are looking for sales or support and, in either case, the user can choose how they would like to receive more information.
They can link over to the community forums, be directed to the help desk, or simply call one of the many phone numbers provided. From there the user can see global locations and even drill down into very specific links about media inquiries, sponsorship, and research. Finally, if none of those options hit your fancy, you can simply call them at their number or live chat with them.
This page is a win from all angles! The only thing this page really lacks is that signature Adobe style. Make it a showcase! Think about the information you need to provide to your users, can you rearrange elements to make it more helpful? Mailchimp starts with a simple and direct title which goes right into a self-select module.
Having the ability to self-identify takes the user exactly where they need to go to get the most relevant information for their journey.
Overall, we like where Mailchimp was going with this page, but it does lack a form. A simple form or live chat would remove the boundary to getting an answer, even with such a helpful page. Bottomline: Think about the questions you address often and add that very specific information to your contact us page. We love how Anchor Foundation Repair shows a picture of the team on their contact us page so the user knows who they will be talking to and working with.
Alongside the team photo, they go on to clarify that if you need a free estimate to give them a phone call. For any other reason, use the form below. Anchor Foundation Repair also asks for two things before filling out the form: photos of your problem areas will get you the most efficient service and read more about their process and how to get your quote.
While creating a video would make this landing page even more successful on how to get your quote, this is a create intermediate step until you can get that video up to help answer some questions people may have. Below the form, Anchor Foundation Repair includes social proof from customers who have previously worked with them. Hootsuite has made it exceptionally easy to get in touch with them on their contact us page. Likely reflecting a common user behavior, they start the page off with a simple sales form.
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